Cancelling Membership

A Senior Member may request cancellation through:

• By logging into their member account: seniorsindistress.org/login

• SID Membership phone: (954) 391-5676

• SID Membership Email: cancel@seniorsindistress.org

We may verify the identity or authority of the person requesting cancellation.

When Cancellation Takes Effect

Unless different terms were disclosed for the membership plan, cancellation stops the next renewal.

The Senior Member may continue using membership benefits

through the end of the period already paid for.

Once cancellation takes effect, future recurring membership

charges will stop.

Family Members & Caregiver Members

Family Members and Caregiver Members do not pay a separate membership fee and may end their own participation at any time.

Removing a Family Member or Caregiver Member does not cancel the Senior Member's membership.

A Family Member or Caregiver Member generally cannot cancel a capable

Senior Member's membership without authorization.

Couples

When two seniors have separate memberships, each membership is treated separately.

One spouse or partner does not automatically have authority to cancel

the other person's membership.

If a couple participates under a specific shared plan, the cancellation terms provided with that plan will apply.

Refunds

Membership fees provide access to advocacy services during the membership period.

Once a membership period begins, fees are generally non-refundable,

except when required by law or when we determine that a refund or adjustment is appropriate.

A refund or account adjustment may be considered for:

• Duplicate payments

• Incorrect charges

• Billing errors

• A paid service that was not provided

• Other circumstances we determine warrant an adjustment

When Refunds Generally Not Provided

A refund is generally not provided simply because:

• The member did not use available services

• The member changed their mind

• An advocacy matter took longer than expected

• A third party refused or denied a request

• The member disagreed with an Advocate

• Advocacy did not produce the result the member wanted

• Mistreatment or alleged: neglect, abuse or fraud reported to authorities

Advocacy services do not guarantee outcomes.

Requesting a Refund

Refund requests should include the Senior Member's name, the charge

in question, the reason for the request, and any supporting information.

Requests may be submitted to:

Billing Email: refund@seniorsindistress.org

Approved refunds will generally be returned to the original payment method when reasonably possible.

When We End Membership

Seniors in Distress may restrict, suspend, or terminate membership as provided in our Terms of Membership and Membership Code of Conduct.

Termination by Seniors in Distress does not automatically create

a right to a refund.

Any refund decision will consider the circumstances, amounts paid, services already provided, and applicable law.

Questions About Billing or Cancellation

We encourage members to contact us when they believe a charge is incorrect or need help canceling.

Seniors in Distress
(954) 391-5676

billing@seniorsindistress.org
cancel@seniorsindistress.org

Please review our Terms of Membership for additional membership requirements.

Changes to This Policy

Seniors in Distress reserves the right to change, modify, update, replace, or discontinue this policy as our services, operations, or legal requirements change.

Material changes will be communicated when required or appropriate. The current version posted on our website, together with its Last Updated date, will apply from its stated effective date.